§ 1 Scope, contracting party

(1) These Terms and Conditions apply to all contracts for the purchase and delivery of goods that you, as a customer, conclude with Edeloptics GmbH, Straßenbahnring 19a, 20251 Hamburg, Germany (hereinafter "we") through our online shop. The version published at the time of your order applies.

(2) These Terms and Conditions apply to consumers and — with the modifications set out in § 15 — to traders (businesses). A "consumer" is any natural person who is acting for purposes which are wholly or mainly outside that person's trade, business, craft or profession.

(3) Terms and conditions of the customer that deviate from these Terms and Conditions become part of the contract only if we have expressly agreed to their application in text form.

§ 2 Offer, ordering process and conclusion of contract

(1) The presentation of products in our online shop does not constitute a binding offer but an invitation to you to submit an order (an invitation to treat).

(2) During the ordering process you place goods in the basket, proceed to the checkout, enter your details or log in to your customer account, select the payment and delivery method and may enter a voucher or discount code. Before submitting your order, all your details are displayed in an order summary for you to review; you can correct input errors there.

(3) By clicking the button that completes the ordering process, you submit your order. With your order you confirm that you have full legal capacity to contract or that the consent of your legal representative has been obtained.

(4) Immediately afterwards you will receive an automatic acknowledgement of receipt by email. This does not yet constitute acceptance.

(5) By submitting your order you make an offer to conclude a contract of sale. The contract is concluded only once we accept that offer; acceptance takes place by way of a separate order confirmation by email or by dispatch of the ordered goods. We are not obliged to accept orders and may decline acceptance for objective reasons (see § 14); orders are possible only in household quantities.

(6) Until we accept, you are not bound by your order and may cancel it at any time. We usually accept your order within a few days; until we accept or decline it, we are entitled to hold any payment already made as an advance payment towards your offer. For goods with a longer processing or procurement time — in particular individually manufactured prescription lenses — acceptance may take until the expiry of the estimated delivery time notified to you during the ordering process. If we have not accepted your order within 14 days of its receipt — or, where a longer delivery time was notified during the ordering process, not by the expiry of that time and at the latest within three months of receipt of the order — the order is deemed to be declined. Where you cancel, where we decline, or where there is no acceptance, we will refund any payments already made without undue delay.

(7) Availability reservation: If we have already accepted your order and the goods are unavailable because a supplier fails to supply us through no fault of our own despite a corresponding cover transaction concluded on customary terms, we may withdraw from the contract. We will inform you without undue delay and refund any payments already made without undue delay. Your statutory rights, in particular your rights under the Consumer Rights Act 2022, remain unaffected.

(8) We store the text of the contract and send you the order data, these Terms and Conditions and the cancellation notice by email. You can view earlier orders in your customer account.

(9) Where an acceptance already declared is based on a mistake in the declaration or in its transmission, we may rescind it in accordance with the applicable statutory provisions; we will inform you without undue delay and refund any payments already made.

§ 3 Prices, delivery costs, VAT

(1) The prices stated on the product page apply, inclusive of the applicable statutory value added tax plus the delivery costs shown during the ordering process. Details of the delivery costs are available here: Shipping Countries & Rates.

(2) For deliveries to countries outside the EU, import charges may arise in the country of destination, which you bear unless subsection 3 provides otherwise.

(3) For deliveries to Switzerland, the United Kingdom and Norway we will, where applicable, cover any import VAT and customs charges that arise; beyond the price shown plus delivery costs, no further costs will be incurred by you there. This assumption of costs is a voluntary service that can be changed at any time for future orders; the version published at the time of your order applies.

(4) For goods sold by measure or weight, we additionally state the unit price.

§ 4 Payment, creditworthiness

(1) The payment methods displayed during the ordering process are available:

• PayPal (further information about paying by PayPal can be found at www.paypal.de),
• Pre-payment (pre-payments must be received within 10 working days of our order confirmation. If the payment has not been credited to our bank account within 21 days, the order will be automatically cancelled)
• Cash on delivery (charge €9.90)
• Apple Pay

. Where cash on delivery is offered and chosen, a cash-on-delivery fee applies, the amount of which is shown to you during the ordering process.

(2) Payment is collected or initiated upon submission of your order, insofar as the selected payment method technically provides for this (e.g. credit card on the basis of 3-D Secure authentication, PayPal, Apple Pay, Google Pay). The amount collected is treated as an advance payment towards your offer until your order is accepted. The collection of payment does not constitute acceptance of your order; the contract is concluded exclusively in accordance with § 2. If no contract comes into existence — in particular where we decline your order (§ 14) or withdraw pursuant to § 2(7) — we will refund the amount already collected without undue delay.

(3) For a Ratepay payment method (invoice, direct debit), we assign our claim to Ratepay GmbH, Ritterstr. 12–14, 10969 Berlin; payment with discharging effect is then possible only to Ratepay. The Ratepay payment terms and privacy notice linked during the ordering process apply in addition. The same applies to payments via Klarna in accordance with Klarna's terms.

(4) If we or our payment service provider are unable to collect a direct debit for a reason attributable to you (e.g. insufficient funds, incorrect bank details, unjustified objection), you bear the resulting third-party costs (e.g. charges of the credit institutions involved). You remain free to prove that no loss, or a lesser loss, arose.

(5) We offer at least one common, free-of-charge payment method. We reserve the right not to offer individual payment methods based on the outcome of a creditworthiness or risk assessment. The assessment is carried out using recognised mathematical and statistical procedures; details of the data processing are set out in our Privacy Notice.

(6) Delivery takes place after receipt of payment or, for purchase on invoice or by direct debit, once the payment service provider has confirmed acceptance of the risk.

§ 5 Delivery and dispatch

(1) Unless otherwise stated, we deliver within the estimated delivery time shown during the ordering process. Stated delivery times are approximate unless expressly designated as binding. For goods with an individual prescription, the delivery time may be extended by the lens production; we notify you of the estimated delivery time during the ordering process or with the order confirmation.

(2) We determine the type of dispatch, the dispatch route and the carrier at our reasonable discretion and are entitled to make reasonable partial deliveries at no additional cost to you.

(3) If you are a consumer, the risk passes to you only upon handover to you or to a person designated by you who is not the carrier.

(4) In the event of force majeure or other unforeseeable events for which we are not responsible (e.g. operational disruptions, strikes, official measures), delivery periods are extended appropriately; we will inform you without undue delay. If the event lasts longer than six weeks, either party may withdraw from the affected contract; we will refund any payments already made without undue delay. Your statutory rights remain unaffected.

§ 6 Retention of title

The goods remain our property until payment has been made in full.

§ 7 Set-off, retention, assignment

You may set off only against counterclaims that are undisputed or that have been finally determined by a court. You are entitled to a right of retention only insofar as your counterclaim is based on the same contractual relationship. Monetary claims against us are freely assignable. The assignment of other, non-monetary claims against us requires our consent; consent may not be withheld where your legitimate interest in the assignment outweighs our opposing interest.

§ 8 Vouchers and discount codes

(1) Promotional vouchers and discount codes are redeemable only within the stated period and only once; they cannot be combined with one another unless expressly stated otherwise. Cash payment and subsequent crediting to orders already completed are excluded. Excluded items are named in the respective promotion.

(2) Where there is a reasonable suspicion of abusive use (e.g. multiple redemption, circumvention of restrictions), we are entitled to declare the affected vouchers or discounts invalid.

(3) Credit vouchers (where offered) are redeemable within the statutory limitation period; any remaining balance is credited.

§ 9 Customer account

(1) In connection with your order we provide you with a customer account through which you can manage your orders. Please keep your access data confidential and notify us without undue delay if you suspect misuse.

(2) You may request deletion of the account at any time, subject to orders in progress and statutory retention obligations.

§ 10 Right to cancel

As a consumer you have a statutory right to cancel distance contracts under the Consumer Rights Act 2022. The full cancellation notice, including the cancellation period, the procedure (including the electronic cancellation function "Cancel contract"), the exclusions and the model cancellation form, is set out here:

. We make the cancellation notice available to you before you submit your order and transmit it to you on a durable medium with the acknowledgement of receipt (§ 2(4)).

§ 11 Voluntary right of return and return service

(1) In addition to the statutory right to cancel, we grant you a voluntary right of return of 30 days from receipt of the goods. It applies only to unworn, complete goods in perfect condition with the original or hygiene seal not removed and does not apply to lenses manufactured to your prescription. The voluntary right of return is a voluntary additional service to which there is no legal entitlement and which may be revoked at any time for future orders; the version published at the time of your order applies. Your statutory rights, in particular the statutory 14-day right to cancel, the statutory short-term right to terminate (the 30-day refund right) and your remedies for non-conforming goods under the Consumer Rights Act 2022, remain fully and independently unaffected by this.

(2) Irrespective of the statutory allocation of costs, we provide you with a free return label as a voluntary service. The free return service applies to returns from the country to which delivery was made. If you use this label, we bear the cost of the return. This assumption of costs is a voluntary additional service to which there is no legal entitlement and which may be revoked at any time for the future; in the event of abusive use (§ 14) we may exclude it. Without use of the label, the statutory allocation of costs applies.

§ 12 Subscription (provision for use / glasses subscription)

(1) Insofar as we provide goods for use under a subscription (rental model, e.g. glasses subscription), the following provisions apply in addition, together with the conditions stated during the ordering process (in particular the billing period and any minimum term).

(2) The goods provided remain our property. You undertake to treat the goods with care and to use them only for personal, intended use; commercial use as well as sale, letting, pledging or permanent transfer to third parties is not permitted. You must notify us without undue delay of any loss, damage, or any attachment, seizure or other third-party access to the goods. You are not liable for deterioration resulting from use in accordance with the contract; otherwise the statutory provisions apply.

(2a) We may terminate the subscription for good cause, in particular where you are in arrears with payment of two consecutive monthly charges or an amount of corresponding value, are in serious breach of subsection 2, or where there is a reasonable suspicion of abusive use of the glasses protection (subsection 9); the statutory rights of termination of both parties remain unaffected.

(3) For subscriptions, the payment methods offered for this purpose during the ordering process are available; your payment data are stored with the respective payment service provider for the recurring payments. The charge falls due and is collected at the beginning of each billing period.

(4) Where an initial minimum term is agreed, it is no more than 24 months. After expiry of the minimum term, or in the absence of a minimum term, the subscription runs for an indefinite period and may be terminated by either party at any time on one month's notice. The right of both parties to terminate for good cause remains unaffected.

(5) A subscription concluded online can be terminated at any time via the cancellation function "Cancel contracts here" on our website. On a confirmation page you submit the termination bindingly using the "cancel now" button. We will confirm receipt and the time of your termination, and the end of the contract, to you without undue delay on a durable medium (e.g. by email).

(6) Where a minimum term applies, the agreed charge is fixed at least until its expiry. Promotional or introductory prices apply only for the initial billing periods stated. We may change the charges for future billing periods; we will notify you of such changes in text form at least six weeks before they take effect, and they take effect at the earliest from the expiry of any agreed minimum term. Until they take effect, you may terminate the subscription (subsections 4 and 5).

(7) After the end of the subscription, you must return the goods provided to us without undue delay and at the latest within 14 days; we provide you with a free return label for this purpose. For the period during which you withhold the goods from us after the end of the subscription, we may claim compensation equal to the agreed charge; further statutory rights of both parties remain unaffected.

(8) The voluntary right of return under § 11(1) does not apply to goods provided under a subscription. Your statutory right to cancel and your statutory remedies for non-conforming goods remain unaffected.

(9) Glasses protection: If your subscription includes glasses protection (cover against damage or loss), this service is provided by our insurance partner; the scope, conditions (e.g. excesses, notification periods, evidence of a police report in the event of theft) and exclusions follow exclusively from the insurance conditions made available to you during the ordering process. Your statutory liability under subsection 2 continues to apply only insofar as the glasses protection does not cover the loss. In the event of payment default, we may suspend recourse to the glasses protection until the outstanding claims have been settled, insofar as the insurance conditions provide for this.

§ 13 Liability for defects, liability

(1) Your statutory rights in respect of non-conforming goods apply. As a consumer, you have the rights conferred by the Consumer Rights Act 2022, including that the goods must conform to the contract, and the statutory remedies where they do not: the short-term right to terminate the contract and obtain a refund within 30 days of the goods being delivered, put into your possession or (where applicable) installed; the right to have the goods brought into conformity by repair or replacement; and, where you remain entitled, a proportionate price reduction or the final right to terminate the contract. Where a defect becomes apparent within one year of the relevant time, it is presumed to have existed at that time, unless this is incompatible with the nature of the goods or of the defect, or unless we prove otherwise. What is owed under the contract is the quality customary in comparable goods; customary or technically caused minor deviations in colour, shape, dimensions or material — in particular colour deviations resulting from screen display — do not fall below the usual, objectively expected quality. Where we or a manufacturer offer a commercial guarantee, its content and scope follow from the respective guarantee conditions; your statutory rights remain unaffected. Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer.

(2) For loss arising from injury to life, body or health, and for loss caused by intent or gross negligence and in cases of fraud, we are liable without limitation.

(3) In the case of slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable loss typical for this type of contract. Material contractual obligations are those the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which you may regularly rely. Otherwise, liability is excluded. This limitation does not exclude or restrict any liability that cannot be excluded or restricted under Irish law, in particular your statutory rights as a consumer and liability for death or personal injury caused by negligence.

(4) Liability under applicable product-liability law and under guarantees assumed remains unaffected.

(5) The limitations of liability in this paragraph also apply in favour of our legal representatives, employees and vicarious agents.

§ 14 Refusal of orders, blocking of customer accounts

(1) We reserve the right to decline acceptance of an order for an objective reason, in particular where there is a reasonable suspicion of abusive conduct, incorrect information, non-payment from earlier orders, fraud, unjustified chargebacks, or threats or insults against our staff. Prohibitions on discrimination under applicable equality law remain unaffected.

(2) We grant voluntary additional services such as the free return label (§ 11(2)) only for use as intended; if your return rate significantly exceeds the usual level, we may exclude this voluntary service. We may also exercise our freedom of contract under § 2 and decline future orders or accept them only against advance payment. Returns based on statutory rights (cancellation, non-conforming goods) are not taken into account when determining the return rate; we do not sanction the exercise of your statutory right to cancel. Your statutory rights remain unaffected.

(3) On the grounds set out in subsection 1, we may block or close customer accounts — including further accounts of the same customer. Contracts already validly concluded and your statutory rights remain unaffected.

(4) To prevent misuse and fraud, we maintain an internal block list limited to what is necessary and for a limited period; the legal basis (Art. 6(1)(f) GDPR), the storage period and your rights follow from our Privacy Notice.

§ 15 Special provisions for traders

If the customer is a trader (business), the following applies in addition or by way of departure: there is no right to cancel or voluntary right of return; the risk passes on handover to the carrier; claims for defects become time-barred one year after delivery (except for claims under § 13(2) and recourse claims); we retain title until all claims arising from the business relationship have been satisfied; for commercial transactions between both parties, the obligation to inspect the goods and give notice of defects applies; the exclusive place of jurisdiction is Hamburg. Towards traders, we are liable for simple negligence only in the event of a breach of material contractual obligations and limited to the foreseeable loss typical for this type of contract; liability for indirect loss and loss of profit is excluded in this respect; liability is additionally limited, per event of loss, to the net value of the affected order. § 13(2) and (4) remain unaffected.

§ 16 Content provided by you

If you provide us with content (e.g. product reviews, photos or comments), you grant us a non-exclusive, royalty-free right to use, reproduce, distribute and format-adapt this content in connection with our offering for advertising and service purposes, and to grant non-exclusive sub-licences to third parties (e.g. review portals and social networks). You warrant that you hold the rights required for this and do not infringe any third-party rights. You may object to future use at any time; in that case we will remove the content from the media we control within a reasonable period.

§ 17 Data protection

Information on the processing of your personal data — including health-related data in connection with your prescription and data relating to creditworthiness, misuse and fraud prevention — is set out in our Privacy Notice. We process the prescription data required for the manufacture of your visual aid on the basis of the separate express consent you give during the ordering process; details — including retention and any optional further uses — are governed by the Privacy Notice.

§ 18 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body. If you are a consumer resident in Ireland, you may contact the European Consumer Centre (ECC) Ireland for information and assistance in cross-border consumer disputes.

§ 19 Final provisions

(1) German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another State, the mandatory consumer protection provisions of that State remain unaffected; if your habitual residence is in Ireland, the mandatory provisions of Irish law, in particular the Consumer Rights Act 2022, remain unaffected.

(2) If you are a trader, the exclusive place of jurisdiction is Hamburg. If you are a consumer, the statutory rules on jurisdiction apply; in particular, a consumer domiciled in Ireland may bring proceedings against us in the Irish courts and may be sued by us only in the Irish courts.

(3) The language of the contract is English.

(4) Should any provision be invalid, the contract remains valid in other respects; the invalid provision is replaced by the applicable statutory provisions.

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Edeloptics GmbH · Straßenbahnring 19a, 20251 Hamburg, Germany · Managing Director: Andreas Korsus · Hamburg Local Court HRB 108926 · VAT ID No. DE264070174 · Version: 01/08/2026